A practice is not one job. The front desk, the billers, the office manager, the bookkeeper, and the credentialing coordinator all touch the same patient and never talk to each other. Winsen builds one living model of how your practice actually works, sourced from real activity, and puts an AI Employee on each team's busywork while every consequential call still waits for a human. Clinical judgment never leaves a licensed person.
Every team in a practice gets an AI Employee on the busywork, and the clinical call always stays with the licensed human.
A referral hits the fax line at 7:42am, and by 8:00 the AI Intake Specialist has the demographics keyed into athenahealth, insurance verified against Availity, and a flag that the secondary plan needs a coordination of benefits call. Nobody retyped a superbill, so the front desk opens the day with a clean chart instead of a stack. The consent and HIPAA forms wait for a person to send.
The AI Revenue Cycle Specialist assembled the prior auth for the lumbar MRI: pulled the failed conservative therapy notes, matched UnitedHealthcare's medical necessity criteria line by line, and wrote the packet so a biller reads it once and clicks submit. The same engine catches the denial pattern on CPT 97110 and drafts the appeal before the EOB cools off. It never submits a claim or an auth on its own.
The AI Operations Specialist watched which slots actually no-show, found that Friday 4pm new patient visits bail at triple the rate, and proposes an overbook plus a reminder cadence that pulls the rate back under 12%. It also runs the recurring work nobody owns: the OSHA log, the CLIA reminder, the weekly schedule fill report, all on time. It only touches actions you have scoped, and anything off the runbook waits for the office manager.
The AI Accountant posts the ERA overnight and reconciles what each payer actually paid against what was billed, so a $12,480 Cigna deposit matches to the claims it covers by the time the bookkeeper is up. It flags the underpayment on CPT 76700 against the contracted rate, with the fee schedule attached, and closes the month on the first instead of the second week of the next one. It will not move money over your limit without you.
The AI Credentialing Specialist tracks every provider's CAQH profile, license, DEA, and payer enrollments, and the day Dr. Patel's license sits 60 days from expiry it drafts the renewal packet and the re-attestation. When a new NP starts, it stages onboarding on day one and chases the credentialing paperwork so the provider can bill, not sit idle for 90 days. It schedules and chases, and the hire and the attestation are always a human signature.
Assembles prior auths against payer medical necessity criteria, drafts denial appeals from the chart, and keeps every billed code pointing back to the note it came from, then waits for a biller to submit.
We already built the Intake, Revenue Cycle, Operations, Accountant, and Credentialing employees for practices. Need one we have not built yet, say a Referral Coordinator who closes the loop on every outbound referral, or a Patient Recall Specialist for overdue follow-ups? Tell us the role and we will build it for your team. AI Employees are hired by role, so your roster grows with you.
A real day of Healthcare work in Winsen, recreated from a live workspace.
It runs full-size. Drop your email and we'll send a one-click magic link to open it on your laptop.
One 6-provider practice put AI Employees on five teams at once: intake, billing, operations, finance, and credentialing. Prior auth turnaround went from 9 days to under 1, the clean claims rate climbed from 88% to 96% in a quarter, and new providers started billing in 30 days instead of 90. Zero claims, auths, or patient messages auto-sent, since every consequential action was approved by a human first.
No dodging, no contact-sales-to-find-out.
Ask your favorite AI for a summary on Winsen. It opens with the question ready, so you get an honest read in one click.
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